Customer Relations – Mapemond Limited https://mapemond.com Training and Business Consulting Mon, 11 Apr 2022 20:39:18 +0000 en-US hourly 1 https://wordpress.org/?v=7.1.3 https://mapemond.com/wp-content/uploads/2018/07/mapemond-color-icon.png Customer Relations – Mapemond Limited https://mapemond.com 32 32 What Happened: A strategic question to always ask. https://mapemond.com/what-happened-a-strategic-question-to-always-ask/ https://mapemond.com/what-happened-a-strategic-question-to-always-ask/#respond Wed, 15 Jan 2020 10:18:19 +0000 https://mapemond.com/?p=1735 What Happened? This is a very important question to ask in customer relations. Some customers (usually a few out of the lot) will be unreasonable, unruly, dishonest, over-demanding and show total disregard for your business terms and processes. When an incident occurs in your business and you address it with the default mindset of “the […]

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]]> https://mapemond.com/what-happened-a-strategic-question-to-always-ask/feed/ 0 YOU NEED YOUR OWN MARKETING CHANNELS https://mapemond.com/you-need-your-own-marketing-channels/ https://mapemond.com/you-need-your-own-marketing-channels/#respond Tue, 14 Jan 2020 09:52:14 +0000 https://mapemond.com/?p=1732 Imagine that you own a salon and employed someone to help manage it while you focus on your 8-5. The manager made a request for a dedicated smartphone that will be used for social media management and other communications with customers, but you said no, the manager should use her own phone. You want to […]

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]]> https://mapemond.com/you-need-your-own-marketing-channels/feed/ 0 SIX MISTAKES THAT MAKE YOUR CUSTOMERS LEAVE https://mapemond.com/mistakes-that-make-your-customers-leave/ https://mapemond.com/mistakes-that-make-your-customers-leave/#respond Mon, 02 Sep 2019 17:00:30 +0000 https://mapemond.com/?p=1654 Acquiring customers require a great deal of effort; they should not slip through your fingers too easily. Here are some mistakes to avoid if you want to retain your customers significantly: 1.You’re not romancing them enough – Clients deep their hands in their pocket to buy from you because they love how you meet their […]

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]]> https://mapemond.com/mistakes-that-make-your-customers-leave/feed/ 0 FROM LUSH GARDEN TO POSH GRAVEYARD: A PATH TO BE AVOIDED BY BRANDS https://mapemond.com/from-lush-garden-to-posh-graveyard-a-path-to-be-avoided-by-brands/ https://mapemond.com/from-lush-garden-to-posh-graveyard-a-path-to-be-avoided-by-brands/#respond Wed, 29 Aug 2018 05:00:16 +0000 https://mapemond.com/?p=463 So you had an idea with a plan and some resources to make it a reality, you then delved in with all you had; the zeal, the excitement, the knowledge from research, and so on. In a great feat of anxiety, you hastily rented a space, employed a number of staff and at some point; […]

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]]> https://mapemond.com/from-lush-garden-to-posh-graveyard-a-path-to-be-avoided-by-brands/feed/ 0 A BEAUTIFUL SPOT THAT DIDN’T DESERVE A SECOND VISIT https://mapemond.com/a-beautiful-spot-that-didnt-deserve-a-second-visit/ https://mapemond.com/a-beautiful-spot-that-didnt-deserve-a-second-visit/#comments Fri, 24 Aug 2018 21:15:28 +0000 https://mapemond.com/?p=459 Starting a business is one thing, building a business that not only stands the test of time but leaves lasting positive impressions on your clients, is another. My colleagues and I went out for some drinks at a new spot one of us had discovered; we decided it will be great to give it a […]

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