When we got engaged as brand consultants by a client, 7 out every 10 customers complained about the price at our client’s venture. Presently, only 1 out of every 10 complain.
We overhauled the visuals!
1. We designed a new logo.
2. We created a new brand color.
3. We pulled down the old signage and put up a new one with the new logo and colors.
4. We procured a higher quality of chairs that were more comfortable.
5. We redesigned and reprinted the handbooks given to customers.
6. We created a slogan to give customers a sense of purpose for coming there.
We intentionally created a better visual appeal and customers’ perception of price changed. The number of regular customers increased, the average monthly sales went higher. New customers come more often to check the place out because the visuals got their attention.
Take your visual communications more seriously, it influences how customers bargain with you.
If most customers are underpricing you or complaining, it’s most likely based on the perception they get from what they see or sense.
We will be glad to work with your brand to solve this problem, let’s get the conversation started via email@example.com
Imagine that you own a salon and employed someone to help manage it while you focus on your 8-5.
The manager made a request for a dedicated smartphone that will be used for social media management and other communications with customers, but you said no, the manager should use her own phone. You want to avoid the cost of buying a phone.
Customers call the manager’s phone line directly. She takes images with her phone and puts them up on her Whatsapp status to market the salon, they chat with her, and engagement with customers is increasing.
She moves on eventually to another salon and each time your customers call or chats her up, she mentions that she is no longer with your salon but directs them there, most of them insist to use her new salon. They have gotten used to interacting with her and her phone line cannot be passed on to your new manager.
The cost of losing some of your customers is higher than buying a phone that was meant to be an asset to your business.
Employees will definitely have personal interactions with customers, but the business itself should have its own communication channels – Whatsapp, Telegram, Phone Lines, etc – and devices that will remain even when employees move on.
Take your communication channels seriously.
We listen keenly to business owners as they vent their frustration about the marketing team not raking in revenue as expected.
We engage them further in the conversation and it turns out that the business itself doesn’t have a clearly defined marketing strategy or plan.
They pass the buck to the marketing team to take initiative, forgetting employees can throw in the towel anytime, if they get too overwhelmed, but you are stuck with the business.
The business MUST have all its strategies in place, what employees are primarily engaged for is the execution since the business owner cannot possibly do everything by themselves.
If you leave your responsibility to employees, then you have to take what you see. Set targets to the high heavens, folks will keep exiting one after the other. Firing and re-hiring won’t help much until the actual issue is fixed. Think strategy.
What is your marketing and sales strategy for 2020?
We are here if you need support.
It appears that many entrepreneurs desire to make sales without investing in gaining visibility. We wrote this article to offer some perspective.
Unless your business is hinged solely on personal contacts and contracts, you need to keep investing in attaining better visibility.
At the point customers make a buying decision, they usually go for the options that are topmost on their mind at that time.
Visibility pushes you up to the top of people’s minds.
If you run a walk-in shop, make it obvious enough through your brand visuals – professionally designed and printed signage, WELL FRAMED banners, and so on.
If you are online, be intentional with your cover photos, DPs, e-fliers, photos, graphic images, colours, logo, and so on.
If you meet people often and give complimentary cards, make a statement with it, the right statement – clean design and print.
If your brand name is a hindrance to better visibility, change the name. An easy to pronounce name aids visibility. An easy to remember name aids visibility.
By all means possible, be more visible.
Working on visibility is like putting pipelines in place for revenue with ease.
If you need help, Mapemond is here for you.
The best relationships are not necessarily the ones without squabbles and disputes, but the ones where the partners can address the issues graciously and carry on beautifully with the relationship.
They understand that other issues will come along the way, but they maintain the same disposition in addressing the issues, not to tear down, but to understand themselves better and to keep building.
They experience fights, disappointments, hurts, pain, anger, tears, and much more, but they never shut the door against healing, forgiveness, tolerance, and peace, so long as the partners involved have a mutual understanding.
Business relationships are not immune from issues, some can be resolved and others will slip through. Some broken business relationships can be rebuilt if only we set ego aside and make that call.
We are training employees of an airline from today and our mission is to help them deal better with the frustrations they feel in trying to serve customers better.
Customers are humans.
Co-workers are humans.
Managers are humans.
You are human.
Customer relationships, handling complaints and all that can be better handled if we first zoom into human relationships.
We can build truly global brands from Africa.
At the ongoing Startup South Conference in Uyo, my firm, we hosted a session to discuss brand visibility as a means to access the market with Startups and emerging businesses.
The panelists submitted as follows:
1. Before you strive for visibility, make sure your product is good enough for the market. It may not be perfect, but let it be good enough to worth your effort.
2. Don’t be satisfied with friends and families patronizing you. Your business hasn’t really been tested until you start selling to people who don’t know you.
3. Leverage friends and families to gain referrals. Seek their feedback and urge them to mention to their friends, colleagues, neighbours, and so on. Offer an incentive if you can.
4. Say it. Nobody knows what you have to offer unless you tell them. So every opportunity you get should be used to say what you are doing. Of all your personal contacts and social media friends, how many know what you do? Talk and post more about what you do.
5. Create a brand for yourself, particularly an identity that makes it easy for people to spot you. It could be your name/moniker, hashtag, tagline, and so on.
6. Choose the right social media platforms. Go to where your targets are and publish the right content consistently.
7. Leave no stone unturned as you go along. WhatsApp status, Linkedin, physical meet-ups, target events, and so on.
8. Ask. If you need exposure on any platform, try to network your way to a contact person and be willing to exchange value.
As you seek visibility, keep working on developing soft skills like negotiation, meeting people (networking), emotional intelligence, and others.
Every viable business operation has a threshold before a breakthrough, what happens in three months for business A may take one year to happen for business B, just keep doing your possible best per time.
Would you identify a Mercedes Benz car even without the logo on it?
Would you identify the voices of people you know personally even without seeing their faces?
Would you recognize the taste of your favorite food brand even with your eyes closed?
Where are we going with these questions?
It’s simple. Whether done intentionally or not, every business brand takes on an identity for itself. There’s a way customers perceive and interpret your brand the more they interact with it, you need to define your identity and project it the right way to the market.
What should you do?
a) Build your name. Beyond choosing an appealing and appropriate name for your brand, you need to build a healthy reputation for your brand. This is derived from the last point we looked at, sticking to your brand values.
b) Visual identity. Your brand is an unfolding story and one of the ways it tells the story to the market in a distinctive manner is through your logo, colors, icons, packaging concepts, and so on.
c) Your brand mark. Every solid brand has certain things that are unique to it often referred to as “the XYZ way”. You have to deliberately decide how you do things in business from your designs to marketing communications, website outlook, social media strategy, product development, and more.
The central idea of brand identity is what you want to be known for because, if your business does not have any defined perception that it is projecting, it will eventually become a case of anything goes regardless of the size. Solid brands don’t take their identity for granted.
We would love to work with you on your logo identity, marketing communications, social media, and full identity system. Reach us via firstname.lastname@example.org
Building profitable and reputable BRANDS is what we love doing.
More lessons coming on what makes a solid brand.
There is so much power that lies in our hands, thanks to the evolution of technology. This power is acquired from the moment we purchase a gadget, connect to the internet and log on to a social media platform. With the emergence of social media, the world has not only become smaller but also several barriers have been broken to gain access to the high and mighty in society. Notwithstanding the wide use or far spread of social media, only the bold and creative minds can leverage its power to get what they want. This should be your aim as an entrepreneur or corporate personality.
A few days ago with just a single tweet, a Twitter user who is a brand identity designer, @osuolale_farouq, shared a proposed logo for the first indigenous automobile manufacturing company in Nigeria, Innoson Vehicle Manufacturing (IVM). This strategic tweet alongside the expertly designed logo started a conversation that got through the digital gates to the table of the target company.
IVM took up the conversation to its platform asking its followers to choose between the company’s current logo and the proposed one by @osuolale_farouq. Eventually, this caught the attention of the CEO of IVM, Innocent Ifediaso Chukwuma, who asked that a meeting be fixed with the creative designer. While the congratulatory messages keep trooping, we all wait with our fingers crossed for the outcome of this meeting, and we greatly commend @osuolale_farouq not just his bravery but also his eye for detail. Let us look at some of the things that make his design unique.
@osuolale_farouq gave more meaning to his design in the breakdown of the different shapes and symbols he used. He explained that the phenomenal Eagle bird inspired the concept of the entire design. Knowing the striking attributes of the eagle, the proposed logo created a fresh identity for the IVM brand. According to him, the two characteristics that connect the IVM brand and the eagle are “…strength and the ability to sail through hard times…”
The logo designer singled out each letter that make up the company’s acronym and backed them up with a deeper meaning. He indicated that the letter ‘I’ represents the beak of an eagle which denotes strength, then the letter ‘V’ symbolizes the wings of the eagle and its ability to fly against storms, and the last letter ‘M’ depicts the eyes of the eagle which can see its target from a distance.
A notable comment concerning the logo meaning was that of HRH Oba Alao Timi Kennedy on Facebook who posted;
“I love how this man coined the PROPOSED new logo for INNOSON VEHICLES from the three letters, IVM and link it to the eagle, with suitable interpretations. This PROPOSED new logo if endorsed or accepted can increase patronage because the brand image is very important in sales and business. The eyes need to love it first before other things. It’s a great logo and I wish and pray INNOSON adopt it.”
This unfolding story could be linked to the popular saying; “when preparation meets opportunity, success is birthed”. From his skillful execution of the logo design, there is no doubt that @osuolale_farouq was prepared for this and with the ‘window’ of the opportunity provided by Twitter, he has successfully sold his idea to the world. Now that is the power of social media!
Once you conceive to take a shot at something, do not contemplate, just clear the hindrances, and take that shot!
Written by Jennifer Chioma Amadi
Do you need a new logo for your brand? We are your guys for something inspiring and meaningful! Send us an email at email@example.com
2. Good Business.
The whole idea of branding is to market your business in such a way that it has a fixed place in the minds of customers and the market at large. What this implies is that branding on its own will not make any difference if your business model and strategy are flawed.
You could have all the fanciful designs, inspiring ambiance, well-painted walls, fabulous signage, pleasant service delivery, visually appealing communications, and all other concepts, they will all amount to nothing if the business is not generating enough revenue to be profitable.
So here are a few things to consider in building a good business.
a) Business Idea. Beyond hobby, passion, or copying what others are doing, your business idea should be aimed at solving a problem. An idea that meets a need will beget a good business.
b) Product Viability. Beyond your assumptions and excitements, does your product really work? Will people actually pay for it? Does a sizeable market exist for the product or service? If your product (or service) is not viable, you cannot build a good business around it.
c) Business Model. A good business is one that has clearly defined sources of revenue. You must have a plan of how exactly the business will make money repeatedly.
d) Business Strategy. No experienced person starts a business and leaves it to chance. You need to have plans on breaking into the market, gaining market share, retaining customers, and so on.
e) Growth Possibilities. As the years unfold, a good business should be expanding in revenue, workforce, market size, new products, and so on.
f) Systems & Processes. You need to organize the business as much as possible. Establish guiding rules and operational procedures for finance, HR, procurement, bids and tender, and every other aspect of the business. Develop and maintain a global perspective.
g) Corporate Governance. This pertains to the leadership structure of the business. If you want a business that can function without you or even outlive you, a business that keeps everyone accountable, and for quality decision making, you need a solid corporate governance structure. A good business leaves a legacy and creates a succession plan.
Your business model and strategy is like a socket with electricity, branding is the plug, it must get into the socket and the switch turned on. If you want a solid brand, keep working at building a solid business.
Building profitable and reputable BRANDS is what we love doing.
More lessons coming on what makes a solid brand.
Every brand is perceived in a certain way and that perception is concluded as its personality.
The personality of any brand is what is referred to as its archetype. Regardless of their geographical locations, size or nature, brands all over the world have different archetypes that distinguish them from others. It is based on this, customers are able to relate with or draw conclusions on a brand.
Now the simple question we would like you to answer is, what brand archetype (or identity/personality) are you assuming knowingly or unknowingly for your business? Whether you are aware or not, your business has been operating with an archetype that may be good or bad. Moreover, the personality your brand has taken is what it would be known for and its success will be largely dependent on it.
There are twelve basic archetypes (or identities) that a brand could assume. We have listed them below alongside a brief description of each one. As you read through, try to identify which archetype best describes your own business.
1. The Innocent: Always want to be happy
The innocent brand is driven by an ambition to get the best from life. Brands like this tend to look for happy ways of escaping negative traps and simply want to be free. They always want to get things right and would not want to do wrong things that may attract punishment. With their positive attitude, they are able to overcome challenges seamlessly. These kinds of brands aspire to keep their customers happy and hopeful. Under this category, we have brands like McDonald’s, Dove, ToysRus, and Coca-Cola.
2. The Explorer: Wants to break free and discover other things
The explorer brand as the name implies is given to adventure and new discoveries. They are ambitious and trendy, always seeking for new ways to cross hurdles. They find pleasure in exploring new opportunities and also pushing new initiatives. Explorer brands create products and services that are thrilling to their customers. Their products are usually designed to give customers more freedom. Brands that fall under this category are Go Pro, Jeep, and Timberland.
3. The Magician: Making dreams come true
Brands with this kind of archetype make everything dreamy. They awaken your imagination and make it run wild. They take you away from reality into a fictional world that speaks loud of their creative ability. The Magician brands run with a vision which they pursue with determination until they achieve it. Brands in this group act as a catalyst for new innovations. They are intentional about giving each customer a long-lasting personal experience. This set of brands is always searching for solutions to problems and ways to make the world better for their customers. They can also be referred to as healers or visionary. Some of such brands are Disney, Red Bull, and Mary Kay.
4. The Outlaw or Rebel: Revolutionary
The Outlaw or Rebel brand dreads dwelling in the box. They are radical and don’t enjoy restrains which is why they have the tendency to rebel against an opposing factor. They are fearless and can challenge existing rules. They move on to develop new standards. Outlaw brands form some sort of cult that pulls the crowd with their beliefs. Brands in this are Harley Davidson, Charley Boy, etc.
5. The Ruler: Wants to be totally in charge
Ruler brands are authoritative brands. They have a strong personality that tends to be controlling sometimes. They have a great sense of masculinity. The Ruler brands present themselves as experts in their industry. They are usually rated high and occupy leadership positions. They often use their power to promote order and produce more results. Budweiser although not a ruler brand completely, uses the ruler brand archetype for its slogan “King of Beers”. Regular examples of a Ruler Brand are Rolex, Google, Rolls Royce, Hugo Boss, Microsoft, and Donald Trump.
6. The Lover: Make you fall in love with them
The Lover brand evokes the emotions of their customers. They try to meet their needs and also make them feel special. The Lover brands believe love is the bedrock of everything and as such make it the center of their services. Their aim is to create an intimate relationship with their target audience. They are usually committed and passionate about their goals which are geared towards flooding the market with their irresistible offers. Examples of such brands include Chanel, Victoria’s Secret, and Celine Dion.
7. The Sage: Knowledge bank or seeking truth
The Sage brand is an intellectual brand that loves to seek and share knowledge. The Sage brand creates an environment that promotes teaching and learning. They are always in a search for answers to questions most brands have been avoiding. The Sage brand is known for intelligence and problem solving. Some of the brands that can be classified as Sage include Harvard University, National Geographic, Peter Drucker, Paulo Coelho, etc.
8. The Jester: Lives in the moment
The Jester brand is playful and full of humor. It operates with one clear goal which is to have fun. Brands under this category would never want to pass across as boring. They don’t worry about problems but rather live in the moment and see how things unfold. They try to create a cool impression of the present and use several means to lighten the hearts of their customers. The Jester brand infuses fun into all its activities even during critical brainstorming moments. They encourage people to play and embrace their inner child. Examples of such brands are McVities, Old Spice, and Saka.
9. The Nurturer: Loves to care
The goal of the Nurturer brand is to care for others selflessly. They are known for altruism, compassion, empathy, and generosity. This type of brand looks out for the safety of its customers. They often portray family image and promote service to humanity. They educate people on better healthcare tips. Baby care products such as SMA, Johnson & Johnson, and Pears are all examples of Nurturer. Other brands like Ford are also under this group.
10. The Creator: Wants perfection and inspires imagination
The Creator brand works with a big picture in mind – a vision. They are focused on creating, developing or revamping fresh ideas and would remain dogged until they accomplish it. Their fulfilment comes from the end result of their inventions or innovations. Most marketing and technology brands fall under this category. Most times they are considered perfectionists. Examples of such brands are Lego, Canon, and Apple.
11. The Regular Guy/Girl: Wants to belong or offers a sense of belonging
The Regular Guy/Girl brands are those that make efforts towards the satisfaction of their customers. They try to promote a sense of equality and humility in the minds of the customers through their products or service. They produce their products with quality in order to increase the level of trust customers have for them. The target is to always create a sense of belonging. Examples of such brands include Wrangler, Barack Obama, and Budweiser.
12. The Hero: Wants to prove itself
Hero brands are on a mission to succeed and show they are worthy. They despise failure and only leverage their strengths. Hero brands are determined to make a difference and impacting the world greatly. They present themselves as superior brands and often times use striking images and colors to communicate their brand values during marketing. Examples of such brands are Duracell, Nike, and the US Army.
As you aspire to be a global brand or conglomerate, ensure that you put these things in perspective to align accordingly, the market will give the verdict ultimately. Knowing the archetype your brand should be helps you become more intentional with your marketing communications (particularly what you say and how you say it).
Whether you like it or not, your business will assume its own personality and it’s best you don’t leave it to chance. Consciously design and harness the personality you want your business to represent as a brand.
Do you need help in branding your business? Let’s do a great job for you. Send us an email at firstname.lastname@example.org
Do Business Better!